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Terms of Service


1. Data Protection

1.1 Your personal details are needed for the business requirements and will be held and protected by Gemma Anne Barnes, in accordance with the Data Protection Act 1998 & the General Data Protection Regulation 2018. 

2. Services

2.1 For all coaching and programs, clients must be over 18 year of age.

2.2 1:1 coaching sessions will be 60, 30 or 20 minutes, as stated upon booking (unless discussed otherwise). Please arrive promptly for your session, whether in person or online. Late arrival will mean you will not get your full session time.

2.3 After attending a session or program, you agree to Gemma Anne Barnes saying she has worked with you, this can be used for marketing purposes.

2.4 The Casting Director Series is in accordance with the CDG Guidelines

2.5 Payment is taken at the time of booking to secure your session or space. Payment plans are offered for some programs.

2.6  When booking a service you agree to being added to the ‘Leading Lady Tribe’ Mailing List, where you will receive regular emails which contain, but are not restricted to; updates, blogs, services, masterclasses, courses and other information and marketing from Gemma Anne Barnes. Should you no longer wish to receive these emails, you can unsubscribe at any time. You may also join the mailing list without booking a service, by doing this you also agree to the above emails and may unsubscribe at any time.


3. Cancellations & Refunds Policy

3.1 For all 1:1 sessions; if you wish to cancel a session at least 48 hours notice must be given, cancellations made within 48 hours of your sessions start time require the full payment & will not receive a refund or the option to reschedule. This also applies to sessions that are part of a package.

3.2 Packages are non-refundable.

3.3 Packages must be used within the time frame stated or an agreed time frame between Gemma Anne Barnes & the client.

3.4 Within a package, failure to turn up or respect the cancellation policy counts as one full session.

3.5 All programs have a 24 hour cancellation window, this allows you to cancel & receive a full refund if you cancel within 24 hours of payment. You will not receive a refund if you cancel after this time, nor will you be reimbursed if you are unable to attend any of the scheduled classes. 

3.6 Guest tutors and industry professionals are used for some masterclasses and programs. Should any guest teacher be unavailable for a scheduled class, an alternative option will be offered or the class may be rescheduled, with every effort made to meet the schedule of the students.

3.7 The Audition Warm Up Course, Singing Audition Bundle and one-off Masterclasses/ courses cannot be cancelled or refunded.

3.8 Gemma Anne Barnes reserves the right to refund and/or reschedule, at her discretion.  Should Gemma Anne Barnes be unavailable for a scheduled session, the session will be rescheduled with every effort made to meet the schedule of the student.  Should Gemma Anne Barnes need to terminate the sessions, any monies paid will be refunded on a pro-rated basis for sessions not used. 

There are NO exceptions made to this policy under any circumstances. Thank you for your understanding.

4. Liability

4.1 Gemma Anne Barnes is not qualified to give medical advice.

4.2 The client must disclose any medical conditions that may affect their work with Gemma Anne Barnes, before or during their first session.

4.3 All services provided by Gemma Anne Barnes are to be used at the clients own risk.

4.4 Gemma Anne Barnes will not be held liable for any advice or actions taken by any guest tutor or industry professional.

4.5 By participating in any programs or services provided by Gemma Anne Barnes, the client agrees to take full responsibility for them selves & their outcome. Gemma Anne Barnes will not be held liable. The client agrees to indemnify and hold harmless Gemma Anne Barnes for any pain, injury or damage caused from any of their services or educational content. In any case where Gemma Anne Barnes is shown to have been in breach of contract and or to have been negligent, her liability shall be limited to the value of the session or sessions purchased or the sum of £500 whichever is greater.

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