Terms of Service
1. Data Protection
1.1 Your personal details are needed for the business requirements and will be held and protected by Gemma Anne Barnes, in accordance with the Data Protection Act 1998 & the General Data Protection Regulation 2018.
2.1 For in-person & online lessons students under 16 must have the consent of a parent or guardian over 18 year of age.
2.2 Lessons will be 30 mins or 1 hour as stated upon booking. Please arrive promptly for your lesson, whether in person or online. Late arrival will mean you will not get your full lesson time.
2.3 After attending a lesson (in-person & online), you agree to Gemma Anne Barnes saying she has worked with you, this can be used for marketing purposes.
2.4 All sessions must be paid in full at the time of booking, excluding the Get into Drama School Plan, for which a deposit is accepted and an agreed payment plan is put in place. The package must be paid in full before the last session of the package is used.
2.5 When booking a service you will automatically be added to the ‘Singing Tribe’ Mailing List, and will receive regular emails which contain, but are not restricted to; updates, blogs, services, courses and other information and marketing from Gemma Anne Barnes. Should you no longer wish to receive these emails, you can unsubscribe at any time. You may also join the mailing list without booking a service, by doing this you also agree to the above emails and may unsubscribe at any time.
3. Cancellations & Refunds Policy
3.1 Booking a session confirms that you accept the 24 hour cancellation policy.
3.2 For both online & in-person lessons; if you wish to cancel a session at least 24 hours notice must be given, lessons cancelled within 24 hours of your lesson start time require the full lesson payment & will not receive a refund or the option to reschedule. This also applies to lessons that are part of a package.
3.3 A lesson package can be refunded if it has not been used, however once the package has started it cannot be refunded.
3.4 Packages must be used within the time frame stated or an agreed time frame between Gemma Anne Barnes & the student (or guardian, if under 16).
3.5 Within a package, failure to turn up or respect the cancellation policy counts as one full lesson.
3.6 Gemma Anne Barnes reserves the right to refund and/or reschedule, at her discretion. Should Gemma Anne Barnes be unavailable for a scheduled lesson, the lesson will be rescheduled with every effort made to meet the schedule of the student. Should Gemma Anne Barnes need to terminate the lessons, any monies paid will be refunded on a pro-rated basis for lessons not used.
There are NO exceptions made to this policy under any circumstances. Thank you for your understanding.
4.1 Gemma Anne Barnes is not qualified to give medical advice but can give suggestions of Voice Specialists & other Health Specialists if needed or requested.
4.2 The student (or guardian, if under 16) must disclose any medical conditions that may affect vocal performance or lessons to Gemma Anne Barnes, before or during their first session.
4.3 A Student acknowledges that the Get into Drama School Plan does not guarantee acceptance to a specific, or any, school and student assumes all responsibility for application and acceptance to any program, or lack thereof.
4.4 All services provided by Gemma Anne Barnes are to be used at the students own risk.
4.5 By participating in lessons, courses or any other services provided by Gemma Anne Barnes, the student agrees to take all responsibility for their voice. Gemma Anne Barnes will not be held liable. The student agrees to indemnify and hold harmless Gemma Anne Barnes for any pain, injury or vocal damage caused from any of their services or educational content. In any case where Gemma Anne Barnes is shown to have been in breach of contract and or to have been negligent, her liability shall be limited to the value of the lesson or lessons purchased or the sum of £500 whichever is greater.