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Terms of Service


1. Data Protection

1.1 Your personal details are needed for the business requirements and will be held and protected by Gemma Anne Barnes, in accordance with the Data Protection Act 1998 & the General Data Protection Regulation 2018. 

2. Services

2.1 For in-person & online lessons students under 16 must have the consent of a parent or guardian over 18 year of age. 

2.2 Lessons will be 1 hour as stated upon booking (unless discussed otherwise). Please arrive promptly for your lesson, whether in person or online. Late arrival will mean you will not get your full lesson time.

2.3 After attending a lesson (in-person & online), you agree to Gemma Anne Barnes saying she has worked with you, this can be used for marketing purposes.

2.4 All sessions must be paid in full at the time of booking.

2.5 The Casting Director Series is in accordance with the CDG Guidelines

2.6  When booking a service you agree to being added to the ‘Singing Tribe’ Mailing List, where you will receive regular emails which contain, but are not restricted to; updates, blogs, services, masterclasses, courses and other information and marketing from Gemma Anne Barnes. Should you no longer wish to receive these emails, you can unsubscribe at any time. You may also join the mailing list without booking a service, by doing this you also agree to the above emails and may unsubscribe at any time.


3. Cancellations & Refunds Policy

3.1 Booking a session confirms that you accept the 48 hour cancellation policy. 

3.2 For online & in-person lessons; if you wish to cancel a session at least 48 hours notice must be given, lessons cancelled within 48 hours of your lesson start time require the full lesson payment & will not receive a refund or the option to reschedule. This also applies to lessons that are part of a package.

3.3 A lesson package can be refunded if it has not been used, however once the package has started it cannot be refunded.

3.4 Packages must be used within the time frame stated or an agreed time frame between Gemma Anne Barnes & the student (or guardian, if under 16).

3.5 Within a package, failure to turn up or respect the cancellation policy counts as one full lesson.

3.6 All courses and masterclasses have a 48 hour cancellation policy, by booking a course or masterclass you agree to the 48 hour cancellation policy. You will not receive a refund if you cancel within 48 hours of the masterclass. You will not receive a refund if you cancel within 48 hours of the first class of the course, nor will you be reimbursed if you are unable to attend any of the scheduled classes. 

3.7 Guest tutors and industry professionals are used for some masterclasses and courses. Should any guest teacher be unavailable for a scheduled masterclass or course, the class will be rescheduled with every effort made to meet the schedule of the students.

3.8 The Audition Warm Up Course and the 2023 Audition Planner cannot be cancelled or refunded.

3.9 Gemma Anne Barnes reserves the right to refund and/or reschedule, at her discretion.  Should Gemma Anne Barnes be unavailable for a scheduled lesson, the lesson will be rescheduled with every effort made to meet the schedule of the student.  Should Gemma Anne Barnes need to terminate the lessons, any monies paid will be refunded on a pro-rated basis for lessons not used. 

There are NO exceptions made to this policy under any circumstances. Thank you for your understanding.

4. Liability

4.1 Gemma Anne Barnes is not qualified to give medical advice but can give suggestions of Voice Specialists & other Health Specialists if needed or requested.

4.2 The student (or guardian, if under 16) must disclose any medical conditions that may affect vocal performance or lessons to Gemma Anne Barnes, before or during their first session.

4.3 All services provided by Gemma Anne Barnes are to be used at the students own risk.

4.4 Gemma Anne Barnes will not be held liable for any advice or actions taken by any guest tutor or industry professional.

4.5 By participating in lessons, masterclasses, courses or any other services provided by Gemma Anne Barnes, the student agrees to take all responsibility for their voice. Gemma Anne Barnes will not be held liable. The student agrees to indemnify and hold harmless Gemma Anne Barnes for any pain, injury or vocal damage caused from any of their services or educational content. In any case where Gemma Anne Barnes is shown to have been in breach of contract and or to have been negligent, her liability shall be limited to the value of the lesson or lessons purchased or the sum of £500 whichever is greater.

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